In Store Pick Up
We will email you when your order is ready for pick up in the store, at 69 Condado Avenue, San Juan, PR 00907.
Store Hours: 11:00 AM to 6:00 PM from Tuesday until Thursday; 11:00 AM - 7:00 PM Friday; 10:00 AM - 7:00 PM Saturday. All orders must be picked up within 7 days. Call or email us if you have any special request. Please allow 24 hours to process in store pick up. Orders placed on Saturday will be processed on Tuesday.
Shipping
Free Shipping in orders over $100 and a Flat Rate of $5.00 in orders of less than a $100, within the contiguous U.S. and Puerto Rico. All orders are processed and sent from Tuesday to Saturday. We will email you a tracking number once your order has been shipped.
Otto Style for Men is not responsible for Postal or Delivery service delayed, lost, damaged, wrong delivered or stolen packages.
Returns and Exchanges
Please email us if you need to return or exchange merchandise and we will contact you with instructions. We do not accept returns delivered to us without prior communication and agreement between us and the customer.
We accept returns for online orders within 15 days of receipt. Merchandise must be in its original condition (not worn, washed or altered), with tags attached and the original receipt.
When returning shoes, please include the shoe box but do not use it as the shipping box. We won’t accept merchandise returned in its original box or packaging if it is used as shipping packaging. The customer is responsible for return shipping fees except in case of an order error. We reserve the right to deny unreasonable returns and exchanges.
Refunds are processed within 14 days of receiving the returned merchandise and will be given in the original form of payment.
Please note that:
There is no refund of the original shipping charges on the order when returned or exchanged.
Please pack properly all items to be returned, send them via a traceable service, and provide the tracking number.
We recommend to insure the package for the full value of the merchandise.
We are not responsible for loss or damage of returned goods while in transit from the customer to our store.
Once we receive, inspect, confirm and accept the returned items, we will issue a full refund to the customer which does not include the original shipping costs.
Please contact us prior to placing the order if you have any questions. Please email us if you have any questions regarding returns. We reserve the right to deny returns if the merchandise returned does not meet our return policy requirements.
Merchandise on sale is final sale, we do not accept returns.
We will email you when your order is ready for pick up in the store, at 69 Condado Avenue, San Juan, PR 00907.
Store Hours: 11:00 AM to 6:00 PM from Tuesday until Thursday; 11:00 AM - 7:00 PM Friday; 10:00 AM - 7:00 PM Saturday. All orders must be picked up within 7 days. Call or email us if you have any special request. Please allow 24 hours to process in store pick up. Orders placed on Saturday will be processed on Tuesday.
Shipping
Free Shipping in orders over $100 and a Flat Rate of $5.00 in orders of less than a $100, within the contiguous U.S. and Puerto Rico. All orders are processed and sent from Tuesday to Saturday. We will email you a tracking number once your order has been shipped.
Otto Style for Men is not responsible for Postal or Delivery service delayed, lost, damaged, wrong delivered or stolen packages.
Returns and Exchanges
Please email us if you need to return or exchange merchandise and we will contact you with instructions. We do not accept returns delivered to us without prior communication and agreement between us and the customer.
We accept returns for online orders within 15 days of receipt. Merchandise must be in its original condition (not worn, washed or altered), with tags attached and the original receipt.
When returning shoes, please include the shoe box but do not use it as the shipping box. We won’t accept merchandise returned in its original box or packaging if it is used as shipping packaging. The customer is responsible for return shipping fees except in case of an order error. We reserve the right to deny unreasonable returns and exchanges.
Refunds are processed within 14 days of receiving the returned merchandise and will be given in the original form of payment.
Please note that:
There is no refund of the original shipping charges on the order when returned or exchanged.
Please pack properly all items to be returned, send them via a traceable service, and provide the tracking number.
We recommend to insure the package for the full value of the merchandise.
We are not responsible for loss or damage of returned goods while in transit from the customer to our store.
Once we receive, inspect, confirm and accept the returned items, we will issue a full refund to the customer which does not include the original shipping costs.
Please contact us prior to placing the order if you have any questions. Please email us if you have any questions regarding returns. We reserve the right to deny returns if the merchandise returned does not meet our return policy requirements.
Merchandise on sale is final sale, we do not accept returns.
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